Professional conduct and business etiquette

Build the conduct, communication and judgement expected in professional and client-facing roles.

Professional habits shape how clients and colleagues see an organisation. This programme covers the everyday standards that build trust: punctuality, communication, meetings, client visits and online conduct. It suits new joiners and teams who work directly with clients.

Who it is for: New joiners, graduates, frontline and client-facing staff.

What it covers: Professional standards and personal accountability; Business communication and senior stakeholders; Client, meeting and cross-cultural etiquette; Digital conduct, confidentiality and reputation.

Professional conduct: Reliability and punctuality, Ownership, Dress and presence.

Communication: Clear emails, Phone manners, Speaking with seniors and clients.

Meetings and visits: Preparing for meetings, Hosting clients, Following up.

Online conduct: WhatsApp groups, Video calls, Social media at work.

Outcomes: Teams share clear standards for professional conduct in the office and with clients.; Staff communicate with clients and senior colleagues confidently and appropriately.; Email and WhatsApp messages become clearer, more professional and better timed..

What it covers

• Professional standards and personal accountability
• Business communication and senior stakeholders
• Client, meeting and cross-cultural etiquette
• Digital conduct, confidentiality and reputation

Outcomes

• Teams share clear standards for professional conduct in the office and with clients.
• Staff communicate with clients and senior colleagues confidently and appropriately.
• Email and WhatsApp messages become clearer, more professional and better timed.

Modules

• Professional conduct: Reliability and punctuality, Ownership, Dress and presence
• Communication: Clear emails, Phone manners, Speaking with seniors and clients
• Meetings and visits: Preparing for meetings, Hosting clients, Following up
• Online conduct: WhatsApp groups, Video calls, Social media at work

Tools and takeaways

• Professional standards checklist
• Email template set
• Meeting etiquette card
• Client visit guide
• Digital etiquette rules

Contact OPDEV UAE · ask@opdev.ae · United Arab Emirates (WhatsApp +44 7440 585456)