Managing difficult behaviour at work
Handle difficult colleagues and challenging behaviour calmly, fairly and early.
One person's behaviour can affect a whole team. This programme helps participants understand what drives difficult behaviour, stay calm in the moment and address it directly and fairly. It also covers when and how to involve human resources (HR).
Who it is for: Managers, supervisors, HR teams and staff who deal with challenging behaviour.
What it covers: Types of difficult behaviour; Staying calm; Addressing behaviour directly; When to escalate.
Understanding behaviour: Common patterns, What drives them, Your own triggers.
Staying calm: Managing your reaction, De-escalation, Setting the tone.
Addressing behaviour: Describing behaviour, not personality, Agreeing change, Following up.
Escalation and support: When to involve HR, Keeping records, Protecting the team.
Outcomes: Managers respond to difficult behaviour earlier and more calmly.; They handle issues fairly and consistently, using a clear process.; Disruption to the wider team reduces as problems are resolved sooner..
What it covers
- Types of difficult behaviour
- Staying calm
- Addressing behaviour directly
- When to escalate
Outcomes
- Managers respond to difficult behaviour earlier and more calmly.
- They handle issues fairly and consistently, using a clear process.
- Disruption to the wider team reduces as problems are resolved sooner.
How it works
- Needs assessment: Before the programme, we hold a needs assessment call with you. You can also opt for an in-depth assessment of needs and starting points.
- Tailored workshop delivery: We design the workshop around those results, using cases and examples from your sector. Sessions use modern, activity-based methods developed by our international learning and development specialists and subject-matter experts.
- Follow-up and report: After the workshop, we send a report covering participation, learning and recommended next steps. When your team is ready, we can design a Level 2 programme that builds on the first.
Questions
- Which language is the training delivered in? Our trainers are multilingual and can deliver the training in English, Urdu or a mix of both. We also offer customised sessions in most other languages. Let us know your team’s preference and we will build your workshop around it.
- What do participants need to prepare? Nothing formal. We may send a short questionnaire beforehand, and participants should bring real examples from their work.
- How do you measure results? We combine evidence-based assessment, structured feedback and expert evaluation. Depending on the programme, this includes pre-training needs and knowledge assessments, learning checks during the workshop, post-training evaluations, participant feedback and trainer observations. Longer programmes can add manager feedback and follow-up assessments.
Contact OPDEV UAE · ask@opdev.ae · United Arab Emirates (WhatsApp +44 7440 585456)